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Return Policy

RMA PROCEDURE

1. Contact our customer service to request for a Return Authorization Number (RMA) via e-mail at cs@accessorywiz.com. You can also submit an RMA form through our website.
Please provide the following information when requesting for an RMA:


* Order Number
* Item Being Returned
* Reason for the Return
* Specify whether you want Refund, Exchange, or Replacement
* Phone Model for troubleshooting

2. Our customer service representatives will then issue an RMA Number for your request. 
3. Clearly write the RMA Number on the outside of the package as all packages returned without an authorized RMA number will be refused. 

4. Replacement orders will be shipped out within 7-14 business days after the returned package has been received. 

5. Returns for refund will be processed 7-14 business days after receipt of the return. 
6. Refunds will be made through the original payment method.


NOTE: While we do our best to expedite the refund process as much as possible, different credit institutions and banks have various time frames for posting funds to the statement of the account holder. On average, this process takes 2 to 10 business days from the time that the refund has been initially posted from our system. 

IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, ANTENNA BOOSTERS AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

REFUND POLICY

All requests for refunds must be made within 15 days of receipt of the product to cs@accessorywiz.com. Any orders past the 15 day period must comply with our warranty policy. All items must have a valid RMA number to qualify for refund. Packages returned without a valid RMA number are the not responsibility of AccessoryWiz.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryWiz.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering
The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% (25% for Replacement LCD's) RESTOCKING FEE unless specified otherwise. All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for refund.
Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryWiz.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryWiz.com within 15 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryWiz.com is not liable for any damages and/or losses in transit to our warehouse.
Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you.
IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, ANTENNA BOOSTERS AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.
STORE CREDITS – Please note that you can request for store credits on returns instead of refund. For store credits, customer service representatives may be able to waive the restocking fee so please do ask when requesting for store credit. All store credits expire after 1 year starting from the date it was created. Store credits cannot be transferred or extended. 
Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

REPLACEMENT POLICY

All requests for replacements must be made within 15 days of receipt of the product to cs@accessorywiz.com. Any orders past the 15 day period must comply with our warranty policy. All items must have a valid RMA number to qualify for replacement. Packages returned without a valid RMA number are the not responsibility of AccessoryWiz.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryWiz.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at AccessoryWiz.com’s discretion.
The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% (25% for Replacement LCD's) RESTOCKING FEE unless specified otherwise. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement. 
Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryWiz.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryWiz.com within 15 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryWiz.com is not liable for any damages and/or losses in transit to our warehouse.
Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you. 
IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, ANTENNA BOOSTERS AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.
Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

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